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Doorstep Delivery of Government Services: Delhi ~ Social Posts

Doorstep Delivery of Government Services: Delhi

Are we in dreams? Do you know, why am I asking this question?

Before answering the question, I would like to share a story with you guys. This story is related to me. I am talking about those days when the creation of Aadhar card just started in India. I lived in Delhi and one day, I woke up early in the morning around 3 a.m. and went to the Aadhar center around 4’o clock in the morning. I stood in the queue and there were already more than 50 peoples in the queue. I stood over there throughout the day and at the end of the day, I was not able to get my Aadhar card due to the chaotic situation at Aadhar center.

Doorstep Delivery of Government Services

If someone will come to my home and help me to get government documents like ration card, voter ID card, Ration Card, Driving License, etc. at home, then it looks like the dream only. This dream has become a reality now. Thanks to the Delhi Government led by Mr. Arvind Kejriwal, the CM of Delhi.

The Delhi government has launched a scheme of doorstep delivery of approx. 40 government services like caste and marriage certificates, Driving License, new water connection, etc. in the 2nd week of September. Under this scheme, no citizen of Delhi would have to stand in queues for the services listed and it is expected to make a huge impact on the middle class in the national capital.

Doorstep Delivery of Government Services

What is the home delivery of public services?

After reading the story, it is very clear that availing public services is a very hectic process. It requires both time and energy.  The major reasons behind such lethargic services are long queues, mismanagement of the process and many more. To address the problem, The Delhi government has started a very good initiative to launch the doorstep delivery of all public services. To facilitate this service, Mobile Sahayaks will visit the applicant’s house and collect all the required documents for a nominal fee.  They will be equipped with necessary machines such as biometric devices and a camera.

What are the services covered under this scheme?

Under this scheme, services which are included are Caste certificate, Registration of marriage certificate, Delhi family benefit certificate, Duplicate registration certificate, Learner’s license, Driver’s license, Change in name/address in driver’s license or RC, Old age pension scheme, New water connection, New sewer connection, etc.

Doorstep Delivery of Government Services

What is the process to avail of this scheme?

This service is available to all the residents of Delhi. If you want to avail of this service, just make a call on 1076 and fix an appointment to get the desired service. By making calls on this number, you will also get the information related to the required documents required to avail this service. On the scheduled day or time, an executive will visit your house to get the work completed. A very nominal fee of INR 50 will be charged for availing the service at your home.

Doorstep Delivery of Government Services

Features of Doorstep Delivery of Government Services

There are several features of the Doorstep Delivery of Government Services. The most important is that the life of Delhi citizens become a little bit easier.  Other features of this service are as follows.

•  This scheme includes the delivery of government services at the doorstep.

•  In the first phase, approximately 35 services would be provided for a nominal charge of Rs. 50.

•  The number 1076 is linked to the call center where citizens can make appointments for the service providers to visit their home.

•  A chain of Mobile Sahayaks serve the mobile government desks, visiting the homes of citizens.

•  The contract has been given to VFS Global for a period of 3 years. They are responsible to set up the call centers and hire the Mobile Sahayaks.

•  The service is available from Monday to Saturday from 9 a.m. to 9 p.m.


There are several dreams in the minds of every citizen of our country. One of the dreams of the Delhi citizen has become the reality now and from now onwards, no need to stand in queues to avail the public services. We all are hoping that many more positive things will happen in the all over India soon.

Thanks for reading our article. What do you want from your government? Please share with us and our readers in the comment box.


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